Frequently Asked Questions

1. What is your turnaround time?

All of our products are made-to-order. Orders typically ship 1–2 weeks from the time of purchase. Custom projects may require additional time, and we’ll always communicate expected delivery dates clearly.

2. What thickness is the metal?

Most products are constructed from 14-gauge mild steel (0.075" thick), providing a sturdy yet detailed finish ideal for both indoor and outdoor décor.

3. What finish options are available?

Rust Powder Coat: A classic, uniform rust finish with consistent color across every piece—perfect for rustic décor.

Black Powder Coat: Adds depth and contrast to any silhouette metal art design.

No Finish: Available upon request for customers who prefer a natural rust patina to form over 1–2 years of outdoor exposure.

4. Can I mount this outdoors?

While our products are durable, we recommend avoiding direct sunlight or prolonged exposure to moisture to maintain the longevity of the finish. If displaying outdoors, consider sheltered locations or an unfinished piece for natural patina.

5. How do I mount the product?

All mounted items - such as wall art, bathroom fixtures, or shelves - include the appropriate hardware for installation. This may include finished nails or color-matched screws with anchors. If you have a unique mounting situation, please reach out for recommendations.

6. Can I shrink or enlarge the size of a wall art piece?

Absolutely. We can resize most designs to fit your space perfectly. Contact us with your dimensions, and we’ll provide a custom quote.

7. Can I have a product with no finish?

Yes. We can ship your piece without powder coating, allowing it to naturally develop a rust patina over time. This is a great option for outdoor use and those who prefer a weathered, organic look.

8. Can you delay shipment to accommodate my travel needs?

Of course. We’re happy to delay shipment to ensure you’ll be available to receive your package. Just let us know your preferred delivery window after placing your order.

9. Where are your products made?

All CabinExclusive items are proudly handcrafted in Utah, USA by our small team of skilled artisans. We handle every step of production - from design to finish - right here in our mountain workshop.

10. Do you accept custom orders?

Yes! We love bringing customer ideas to life. Whether it’s a size adjustment, a unique silhouette, or a new design concept, simply contact us to discuss the details.